Customer Reviews -
Why Our Customer Reviews Matter
Since 1987, Gerry Caffrey Motors has been helping drivers across Dublin find their perfect car from our showroom at 112 Terenure Road North. Over the years, we’ve learned that Google customer reviews are one of the most honest measures of how we’re doing and we take them seriously.
Our Google ratings for both sales and service consistently sit at around 4.9 out of 5, based on hundreds of reviews as of December 2025. That’s not a number we take for granted but one we take huge pride in.
For customers in Terenure, Rathfarnham, Templeogue, and wider South Dublin, reviews often make the difference when they’re thinking about where to buy or service their next car.
We read and respond to reviews weekly. Every piece of feedback, whether it’s about a test drive experience, a service visit, or sale, helps us refine what we do.
Reviews aren’t just nice to have. They’re a connection between us and the people we serve.
Our Google Ratings at a Glance
On Google, Gerry Caffrey Motors holds a 4.9★ rating for both sales and service.
Our sales department rating (4.9★) reflects the no-pressure advice customers receive on new Suzuki models like the Swift, Vitara, Suzuki S Cross or any of our used cars, from Dacia to Audi to BMW and Mazda.
Our aftersales and service rating (also 4.9★) shows how customers value clear communication, transparent pricing, and straightforward explanations of diagnostics and repairs.
Customers often mention they return for second and third vehicles. That kind of repeat business is a strong sign of long-term trust and it means a lot to a family-run dealer that’s been open since 1987.
This isn’t about flashy marketing. It’s about consistent, honest work that customers noticed over the years.
What Customers Love About Gerry Caffrey Motors
The following points come up again and again in real Google reviews. We’ve paraphrased and combined them rather than copying directly, but these are the genuine themes that customers highlight.
No-pressure sales
Reviewers regularly mention that Gerry, Matthew, and the team explain finance options, trade-in values, and specs without any hard sell. People appreciate having time to think, nobody rushes you into a decision. One reviewer put it simply: “I didn’t feel like I was being sold to. I felt like I was being helped.”
Straight-talking trade-ins
Many reviews call out fair and realistic trade-in valuations. What you’re quoted is what you get, no last-minute surprises on collection day. Customers feel they can bank on the figures provided.
Fast, friendly service visits
Reviewers appreciate that scheduled services are done on time and within the hours quoted. If any extra work is needed, you get a call before anything happens. Final invoices match the initial estimate. That kind of security matters.
Clear hybrid explanations
Customers who are new to hybrid vehicles specifically thank the team for walking them through how Suzuki hybrid systems work, what fuel economy to expect, and practical driving tips for Dublin traffic. No jargon, just useful information.
Family-run, long-standing feel
Many reviews mention the relaxed, family-run atmosphere. Gerry Caffrey Motors has been at 106 112 Terenure Road in Terenure since 1987. Some families are now on their third or fourth Suzuki from us and that’s the kind of experience you can’t fake.
“It makes buying a car feel like less of a thing and more like catching up with people who actually know what they’re talking about.”
Real Google Review Highlights
We couldn’t make these up if we tried. All examples below are drawn from genuine Google reviews of Gerry Caffrey Motors—though we’ve kept details general to respect privacy.
The “just looking” transformation
A common pattern: someone arrives at the showroom “just for a look.” Maybe they’re checking the site to see what’s in stock. A few days later, they’re driving away in a Suzuki Vitara or Swift after an easy test drive and a clear explanation of every feature. One reviewer admitted they came in to browse on a Saturday and left happier than they expected with car keys in hand by Wednesday.
The transparent used car experience
In 2023, a customer praised how every scratch, service stamp, and timing-belt date was explained before they signed anything. No hidden details, no waiting for surprises. They wrote: “I knew exactly what I was buying. That’s all I wanted.”
Forgetting you’re in a dealership
More than a few reviews joke that they “almost forgot they were in a car dealership” because of the relaxed chat with Gerry and Matthew. No scripts, no pressure tactics, just knowledgeable conversation about what would actually suit their needs.
The lower-than-expected bill
One scenario pops up regularly: someone brings in an older car for servicing, mentally preparing for the worst, and walks out pleasantly surprised that the final cost was lower than they’d budgeted. It’s a fun thing to read in a review and it happens more often than you’d think.
These stories aren’t outliers. They’re the kind of experience we aim for every time.
How Reviews Reflect Our Suzuki Range & Services
Reviews don’t just rate us as “nice people.” They specifically mention the new and used cars and services customers experience at Gerry Caffrey Motors Ltd.
New Suzuki models
Customers regularly praise the Swift, Vitara and S-Cross for excellent value in Dublin commuting. Compact size for city parking, fuel efficiency, and standard safety features come up repeatedly. One reviewer called the now retired Swace “the best decision I’ve made for my work commute in years.”
Approved used cars
Feedback on our used vehicles highlights clean condition, full service histories, and the fact that even non-Suzuki brands get the same meticulous checks. Buyers appreciate that we don’t cut corners—whether it’s a Suzuki or another make entirely.
Hybrid and low-emission models
Reviews from drivers who switched from older petrol-only cars often mention real-world fuel savings and road-tax benefits. For anyone in Ireland looking to reduce running costs, the Suzuki hybrid range is a popular choice and reviewers confirm the performance matches the promise.
Service and diagnostics
Service reviews frequently talk about efficient diagnostics, NCT prep, and the ease of booking in via phone or through our www contact page. Busy families in South Dublin find the process straightforward, no complicated systems, just clear communication.
Why We Encourage Every Customer to Leave a Review
We ask every buyer and service customer to consider leaving an honest Google review, whether they bought a brand-new Suzuki S Cross in 2025 or simply had a 2012 hatchback serviced.
Detailed reviews that mention the model, the interaction with staff, and the date help future customers understand what to expect at Gerry Caffrey Motors. It’s the kind of information that makes a real difference when someone is checking their options.
We read every review. We respond where appropriate. And we raise any constructive criticism in internal team meetings to improve processes, from handovers to service reminders.
If you’ve bought a car from us or had your vehicle serviced at our Terenure Road North showroom, we’d love to hear from you.
How to leave a review:
- Search “Gerry Caffrey Motors Terenure” on Google
- Click on our business listing
- Leave your honest feedback
It takes only a couple of minutes but has a big impact on a local, family-run business like ours. Honest feedback—good, bad, or somewhere in between—is always welcome. It’s how we find ways to improve and how we continue to serve drivers across Dublin for many more years to come.
If you’re thinking about your next car or need to book a service, contact our team:
📲 by phone on 01 490 1134,
🛜 our website www.gerrycaffreymotors.ie
📧by email, sales@gerrycaffreymotors.com or the service dept service@gerrycaffreymotors.com
📌or visit us at 106 - 112 Terenure Road North.
We provide the coffee, specs and finance options, you just need to come relax and have a test drive, leave the hard work to us. We look forward to seeing you.
